IT Computer Desktop Support Technician
Provides resolution to all desktop support requests. Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment. Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications. Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues. Works independently to troubleshoot all support requests and follow escalation policies. Participates in testing, documentation, and implementation of assigned projects. Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets. Typically requires 3-5 years of experience. Intermediate level. Provides technical/functional and/or administrative support. General working knowledge of specific systems, terminology, and procedures used within the department. Performs routine tasks. Able to solve problems and make basic decisions.
Wed 23rd May 2018
Provides resolution to all desktop support requests.